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Watch the SVOS Information Session with Aleksandra Vasic -recorded Oct. 12, 2022. See video below. 

Why should I participate in the survey?

When you participate in this survey, you will:

        • Receive an evaluation of your volunteer program and organization from the point of view of volunteers.
        • Quickly discover problem areas within your program resulting in improvement initiatives.
        • Improve the service your department provides to volunteers, your clients, your organization.
        • Identify strengths to champion within your their program.
        • Respond more quickly to changing volunteer interests and needs in the key areas known to be important to volunteers.
        • Increase your professional image within your organization.
        • Compare your results to that of other health care institutions in Ontario through comparisons to the average of all participating organizations and the high performing organization for each item measured.
        • Increase the "professionalism" of the profession of volunteer management and engagement.

How frequently will the survey be conducted?

The survey is offered every two years; however we require a minimum number of healthcare institutions in order to conduct the survey.

What is the minimum number of institutions required in order for this year's survey to be "a go"?

We require a minimum of 10 for the survey to proceed.

Is there a maximum number of institutions?

No, at this time there is no maximum. 

How long will the survey run?

The survey will run for a period of approximately 3-4 weeks depending on our response rates (i.e. we may extend it for a longer period of time if we do not receive enough surveys from our volunteers for the data to be valid).

When will data be available to participating organizations?

The target report delivery date is approximately three months after the survey has closed. The number of participants and time required by the consultant for analysis and report writing will have an impact the exact timelines.

Who is the data shared with?

Individual organization results and the final report are shared with participating organizations only.  Guidelines ask organizations not to share results "publicly." Group average results may be reported more widely. Participating organizations are required to sign and abide by the Confidentiality Guidelines and Hard Copy Data Entry Checklist and Agreement.  

What does the final report look like?

The final report encompasses an introduction to the survey, overall summary with key highlights from the survey along with tables, bar graphs and text to summarize the results of each question and survey topic/dimension (e.g. communication). Individual organization results as well as group averages are presented. High performers are identified for each topic/dimension. Each organization will receive a copy of the main report and presentation report as well as a copy of their organizations raw data in an excel document. A comparison template chart is provided which can be used by organizations to refine their data and for presentations within their organizations.

Please see sample survey questions and the sample report .

What if our hospital/healthcare institution has multiple sites?

For hospital/healthcare centres with multiple sites, an additional multi-site report is provided. Preparation of a multi-site report is determined based on the information (number of sites, size of institution, number of volunteers) provided by each organization at the time of registration.

What if I want more detail than the report provides?

Please contact us at with any additional questions about your report and we can investigate whether we can accommodate you.

What are my expenses, outside of the minimum $300.00/maximum 1,750.00 fee (+HST)?

        • Printing/photocopying the hard-copy surveys for distribution to your volunteers.
        • All flyers, letters, postcards, etc. used to communicate the survey to your volunteers.

If I am not a member of PAVRO, can my organization still participate in the survey?

Yes! All healthcare institutions are invited to participate. Those with PAVRO members on staff will have the $175 administration fee waived.

Is this survey only for hospital/healthcare institution volunteer programs?

At this time the survey is tailored to volunteers in an ""on-site"" health care setting, such as acute care hospitals, complex care hospitals, rehabilitation hospitals, mental health hospitals, long term care and hospices. This allows to to benchmark similar types of volunteer programs.

PAVRO is looking to expand this valuable survey tool to other community settings. Please contact us at if you are interesting in bringing this tool to your sector. 

Can I read a testimonial from a SVOS client?

See what one PAVRO member says about her experience using the SVOS. Read SVOS Testimonial


Watch the 2022 SVOS Information Session with Aleksandra Vasic. Recorded Oct 12, 2022. 

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