Log-inExisting Member Of PAVRO

MembershipBecome a Member of PAVRO

Frequently Asked Questions


Why should I participate in the survey?

When you participate in this survey, you will:

  • Receive an evaluation of your volunteer program and organization from the point of view of volunteers.
  • Quickly discover problem areas within your program resulting in improvement initiatives.
  • Improve the service your department provides to volunteers, your clients, your organization
  • Identify strengths to champion within your their program.
  • Respond more quickly to changing volunteer interests and needs in the key areas known to be important to volunteers.
  • Increase your professional image within your organization.
  • Compare your results to that of other hospital/healthcare facilities in Ontario through comparisons to the average of all participating hospital/healthcare centres and the high performing organization for each item measured.
  • Increase the "professionalism" of the profession of volunteer management and engagement

How frequently will the survey be conducted?

The survey is offered every two years; however we require a minimum number of participating hospital/healthcare centres in order to conduct the survey.

What is the minimum number of hospital/healthcare centres required in order for this year's survey to be "a go"?

We require a minimum of 10 hospital/healthcare centres for the survey to proceed.

Is there a maximum number of hospital/healthcare centres?

No. At this point we have not set a maximum number of hospital/healthcare centres.

How long will the survey run?

The survey will run for a period of approximately 3-4 weeks depending on our response rates (i.e. we may extend it for a longer period of time if we do not receive enough surveys from our volunteers for the data to be valid).

When will data be available to participating hospital/healthcare centres?

The target report delivery date is approximately three months after the survey has closed. The number of participants and time required by the consultant for analysis and report writing will have an impact the exact timelines.

Who is the data shared with?

Individual hospital/healthcare centre results and the final report are shared with participating hospital/healthcare centres only. Guidelines ask organizations not to share results "publicly." Group average results may be reported more widely. Participating organizations are required to sign and abide by the survey confidentiality guidelines.

What does the final report look like?

The final report encompasses an introduction to the survey, overall summary with key highlights from the survey along with tables, bar graphs and text to summarize the results of each question and survey topic/dimension (e.g. communication). Individual hospital/healthcare centre results as well as group averages are presented. High performers are identified for each topic/dimension. Each organization will receive a copy of the main report and presentation report as well as a copy of their organizations raw data in an excel document. A comparison template chart is provided which can be used by organizations to refine their data and for presentations within their organizations.

Please see sample survey questions and the sample report .

What if our hospital/healthcare centre has multiple sites?

For hospital/healthcare centres with multiple sites, an additional multi-site report is provided. Preparation of a multi-site report is determined based on the information (number of sites, size of institution, number of volunteers) provided by each organization at the time of registration.

What if I want more detail than the report provides?

You will receive an Excel document which will capture all of your hospital/healthcare centre's raw data including verbatim comments from your volunteers.

What are my expenses, outside of the minimum $275.00/maximum 1,500.00 fee (+HST)?

  • Printing/photocopying the hard-copy surveys for distribution to your volunteers.
  • Printing PAVRO mailing labels and envelopes for hard-copy surveys to be returned to PAVRO.
  • Postage for hard-copies to be returned to PAVRO.
  • All flyers, letters, postcards, etc. used to communicate the survey to your volunteers.
  • Any hard-copies entered by PAVRO are expensed at an additional cost of $3.00 per survey.

If I am not a member of PAVRO, can my organization still participate in the survey?

Yes, there is an additional fee however for non-members. Alternately organizations can choose to join PAVRO. Please contact PAVRO for further information.

Is this survey only for hospital/healthcare centre-based volunteer programs?

Yes. The survey is tailored to the "on site" volunteer in a health care setting (e.g. acute care hospital/healthcare centres, complex care, mental health and rehabilitation). Community based health care volunteers would not be a suitable group for the survey. The original survey group in partnership with PAVRO is looking at developing a community based survey with similar goals to the hospital/healthcare centre volunteer survey. Please contact pavro@pavro.on.ca if you are interested in bring the SVOS to your sector!